Frequently Asked Questions
Everything you need to know about upgrading your bathroom oasis.
What is the standard shipping timeframe for large fixtures?
Most vanities and bathtubs are processed within 2-3 business days. Due to their size, freight delivery typically takes 7-10 business days depending on your location.
Do you offer professional installation services?
While we do not provide direct installation, all Maya Bath products include comprehensive installation guides. We recommend hiring a licensed plumber and contractor to ensure your warranty remains valid.
What is your return policy for bathroom furniture?
We offer a 30-day return policy on all unused items in their original packaging. Please note that large items may be subject to a restocking fee and return shipping costs.
Are your products covered by a warranty?
Yes, all Maya Bath fixtures come with a limited 1-year manufacturer's warranty covering defects in materials and workmanship under normal residential use.
How do I care for my stone vanity top?
We recommend cleaning with a pH-neutral stone cleaner and avoiding harsh chemicals or acidic substances. Re-sealing the surface every 6-12 months will help maintain its luster and prevent staining.
What should I do if my order arrives damaged?
Please inspect your delivery immediately. If you notice any damage to the packaging or product, note it on the BOL (Bill of Lading) and contact our support team within 48 hours to initiate a replacement.